Frequently Asked Questions
Everything you need to know about your Mello Gear
When will my order ship?
Standard orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.
Do you offer international shipping?
Yes, we ship Marshmello merch worldwide! Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.
How do I know which size to buy?
Each product page features a detailed size guide. Our apparel generally follows standard unisex sizing, but we recommend checking specific measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Mello apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.